Patient Rights & Responsibilities
Effective Date: March 23, 2026 · Last Updated: March 23, 2026
At AIROC Hospitals, we are committed to providing compassionate, respectful, and high-quality healthcare. We believe that an informed patient is an empowered patient. This document outlines your rights as a patient and the responsibilities we ask you to uphold for safe and effective care.
Your Rights as a Patient
Right to Respectful Care
You have the right to receive considerate, respectful, and compassionate care regardless of age, gender, religion, caste, nationality, disability, or economic status.
Right to Information
You have the right to receive complete and current information about your diagnosis, treatment, and prognosis in terms you can understand. You have the right to know the name and qualification of the doctor providing your care.
Right to Informed Consent
You have the right to be informed about any proposed procedure, including the potential benefits, risks, and alternatives, before giving your consent. For diagnostic procedures involving contrast agents or sedation, specific consent will be obtained.
Right to Privacy and Confidentiality
Your medical records, diagnostic reports, and personal information are confidential. They will not be disclosed to any third party without your consent, except as required by law. See our Privacy Policy for details.
Right to Safety
You have the right to receive care in a safe environment. Our hospital maintains strict safety protocols, including MRI safety screening, infection control, and emergency preparedness.
Right to Access Your Records
You have the right to access your diagnostic reports, medical records, and billing information. Requests can be made at the reception or via email at info@airochospitals.com.
Right to Refuse Treatment
You have the right to refuse any diagnostic test or treatment. The consequences of refusal will be explained to you by our medical team.
Right to Transparent Pricing
You have the right to know the cost of any service before it is performed. There are no hidden charges. The price listed is the price you pay.
Right to Voice Grievances
You have the right to file a complaint or provide feedback without fear of discrimination or retaliation. Contact our Grievance Officer at info@airochospitals.com.
Your Responsibilities as a Patient
Provide Accurate Information
Please provide complete and accurate information about your medical history, current medications, allergies, and any implants or devices in your body. This is critical for your safety, especially for MRI scans.
Follow Instructions
Please follow pre-scan preparation instructions provided by our team (e.g., fasting, removing metallic objects). Failure to follow instructions may result in the scan being rescheduled.
Arrive on Time
Please arrive at your scheduled appointment time. Late arrival may require rescheduling to avoid delays for other patients.
Treat Staff with Respect
We request that you treat our doctors, technicians, nurses, and administrative staff with courtesy and respect. Verbal or physical abuse towards any staff member will not be tolerated.
Ask Questions
If you do not understand anything about your scan, report, or treatment plan, please ask. Our doctors are here to help you understand your health.
Financial Responsibility
Please ensure timely payment for services rendered. If you have concerns about pricing or need assistance, speak with our billing team before the procedure.
Feedback
We welcome your feedback to improve our services. Please share your experience via:
Google Reviews (search "AIROC Hospitals Kondapur")
Email: info@airochospitals.com
In-person feedback forms at our reception
Contact
AIROC Hospitals (a unit of AIROC Healthcare Pvt Ltd)
Kondapur, Hyderabad, Telangana — 500084, India
Email: info@airochospitals.com
Phone: +91 7032313999