Privacy Policy
Effective Date: March 23, 2026 · Last Updated: March 23, 2026
AIROC Healthcare Pvt Ltd (operating as "AIROC Hospitals") is committed to protecting the privacy and personal data of our patients, website visitors, and service users. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website (airochospitals.com), use our services, or interact with us through phone, WhatsApp, or in-person consultations.
By accessing our website or availing our services, you consent to the practices described in this policy in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA) of India.
1. Information We Collect
1.1 Personal Information
When you book an appointment, fill out a form, call us, or message us on WhatsApp, we may collect:
Full name
Phone number and WhatsApp number
Email address
Date of birth and age
Gender
Postal address
Government-issued ID (if required for registration)
1.2 Health and Medical Information
As a healthcare provider, we collect health-related information necessary for diagnosis and treatment:
Medical history and symptoms described by you
Doctor's referral notes and prescriptions
Diagnostic reports (MRI scans, CT scans, lab test results, imaging files)
Allergy information and medication history
Insurance details (if applicable)
1.3 Technical Information
When you visit our website, we automatically collect:
IP address and approximate geographic location
Browser type, device type, and operating system
Pages visited, time spent, and referral source
Cookies and similar tracking technologies (see our Cookie Policy)
1.4 Communication Data
Records of phone calls (duration, not recordings), WhatsApp messages initiated by you, email correspondence, and feedback or reviews you submit.
2. How We Use Your Information
We use your information for the following purposes:
Healthcare delivery: To schedule appointments, perform diagnostic scans, generate reports, and provide medical consultations
Communication: To send appointment confirmations, reports, follow-up reminders, and respond to your queries via phone, WhatsApp, email, or SMS
Billing and payments: To process payments, generate invoices, and manage insurance claims
Legal compliance: To maintain medical records as required under Indian healthcare regulations and the Clinical Establishments Act
Quality improvement: To improve our services, train staff, and enhance patient experience
Marketing (with consent): To send promotional offers, health tips, and service updates. You can opt out at any time by replying "STOP" to any message or contacting us at info@airochospitals.com
Website analytics: To understand how visitors use our website and improve its performance using Google Analytics and similar tools
Advertising: To measure the effectiveness of our Google Ads and Facebook Ads campaigns through conversion tracking (no personal health data is shared with advertising platforms)
3. How We Share Your Information
We do not sell your personal or medical information to any third party. We may share information only in the following circumstances:
With your treating doctors: Your reports and medical history are shared with the referring doctor or specialist as part of your care
With diagnostic partners: If a specific test is outsourced to an accredited partner lab, relevant samples and information are shared under strict confidentiality
With insurance providers: If you request cashless processing or reimbursement, necessary documents are shared with your insurer
Legal requirements: If required by court order, government authority, or regulatory body under applicable Indian law
Technology service providers: Our website hosting, email, and analytics providers may process data on our behalf under strict data processing agreements. These include Estage (website), Google (analytics and ads), and Meta (Facebook ads)
Important: No personal health information (PHI) is ever shared with Google Ads, Facebook Ads, or any advertising platform. Only anonymized conversion data (e.g., "a phone call was made" or "a WhatsApp click occurred") is tracked for ad performance measurement.
4. Data Storage and Security
Medical records and diagnostic reports are stored securely in our hospital information system with access restricted to authorized medical staff
Digital reports shared via WhatsApp or email are encrypted in transit
Our website uses HTTPS encryption for all data transmission
We implement reasonable security practices as mandated under the IT Act, 2000 and DPDPA 2023, including access controls, regular security reviews, and staff training
Patient data is retained for the duration required under the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002 — a minimum of 3 years for medical records
5. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your data, subject to legal retention requirements
Withdraw consent: Withdraw consent for marketing communications at any time
Grievance: File a complaint with our Grievance Officer (details below) or with the Data Protection Board of India
6. Children's Privacy
We provide diagnostic services to patients of all ages, including children. For patients under 18, we collect information only with the consent of a parent or legal guardian. Parental consent is obtained at the time of registration.
7. Third-Party Links
Our website may contain links to external websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of these third-party services. We recommend reviewing their privacy policies independently.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Grievance Officer
In accordance with the Information Technology Act, 2000 and the DPDPA 2023, the Grievance Officer for AIROC Healthcare Pvt Ltd is:
Grievance Officer
AIROC Healthcare Pvt Ltd (operating as AIROC Hospitals)
Kondapur, Hyderabad, Telangana — 500084, India
Email: info@airochospitals.com
Phone: +91 7032313999
Grievances will be acknowledged within 24 hours and resolved within 30 days of receipt.
10. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
AIROC Hospitals
Kondapur, Hyderabad, Telangana — 500084, India
Email: info@airochospitals.com
Phone: +91 7032313999