Privacy Policy

At AIROC Healthcare, we are committed to protecting your privacy and ensuring the security of the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit an enquiry, book an appointment, or use any of our healthcare services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, we may collect the following information:

• Name
• Mobile Number
• Email Address
• Date of Birth (where applicable)
• Gender (where applicable)
• Address (if voluntarily provided)
• Appointment details
• Medical enquiry details
• IP Address
• Browser type and device information
• Website usage statistics
• Cookies and similar technologies

You may browse most sections of our website without providing any personal information. However, certain services such as appointment booking, contact forms, and enquiry submissions require you to share your details.

How We Use Your Information

The information collected may be used to:

• Schedule appointments and consultations
• Respond to your enquiries
• Provide healthcare-related services
• Improve our website and patient experience
• Send appointment confirmations and reminders
• Share health awareness updates (with your consent)
• Maintain medical and administrative records
• Comply with applicable legal and regulatory requirements

Sharing of Information

AIROC Healthcare values your privacy and does not sell, rent, or trade your personal information.

Your information may be shared only under the following circumstances:

• With healthcare professionals involved in your treatment.
• With trusted service providers working on behalf of AIROC Healthcare under strict confidentiality agreements.
• To process online payments through secure payment gateway providers.
• When required by law, court order, government authority, or regulatory body.
• To investigate fraud, security incidents, or illegal activities.
• During a merger, acquisition, restructuring, or transfer of business assets where applicable laws permit.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Although we strive to use commercially acceptable methods to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance user experience
• Measure website performance

You may disable cookies through your browser settings; however, certain website features may not function properly.

Online Appointment Information

When you request an appointment through our website, we collect only the information necessary to process your request and connect you with the appropriate department or doctor.

Appointment information is kept confidential and used solely for providing healthcare services.

Payment Information

For services requiring online payment, secure third-party payment gateways may collect payment details such as:

• Credit Card
• Debit Card
• UPI
• Net Banking
• Digital Wallets

AIROC Healthcare does not store complete payment card information on its servers. Payment transactions are processed using secure encryption technologies by authorized payment partners.

Third-Party Services

Our website may contain links to third-party websites or services for your convenience.

AIROC Healthcare is not responsible for the privacy practices, security, or content of external websites. Users are encouraged to review the privacy policies of those websites before providing any personal information.

User-Generated Information

If you voluntarily submit testimonials, reviews, feedback, comments, or other content through our website or social media platforms, such information may become publicly visible.

Please avoid sharing sensitive medical or personal information in public comments.

Children's Privacy

Our website is not intended for children under the age of 13 without parental or legal guardian supervision.

We do not knowingly collect personal information from children without appropriate consent.

Email Communications

With your consent, AIROC Healthcare may send:

• Appointment reminders
• Health awareness campaigns
• Preventive healthcare information
• Service updates
• Hospital announcements

You may opt out of promotional communications at any time by following the unsubscribe instructions included in the email or by contacting us.

Anti-Spam Policy

AIROC Healthcare is committed to preventing spam communications.

We send emails and SMS communications only for legitimate healthcare purposes or with your consent. Any suspicious or unsolicited communication claiming to represent AIROC Healthcare should be reported immediately.

Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your contact details
• Withdraw consent (where applicable)
• Request deletion of personal information, subject to legal and medical record retention requirements

Changes to This Privacy Policy

AIROC Healthcare may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our services.

The updated version will be published on this page with the latest effective date. Continued use of the website after such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.